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Direito de Livre Resolução do Contrato

\n Restelo Vida, Cuidados de Saúde, Lda. — www.estetoscopio.pt\n

\n\n

\n Ao abrigo do Decreto-Lei n.º 24/2014, de 14 de fevereiro — contratos celebrados à distância e fora do estabelecimento comercial.\n

\n\n \n

Prazo de Livre Resolução — 14 dias

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O consumidor tem o direito de resolver o presente contrato no prazo de 14 dias de calendário, sem necessidade de indicar qualquer motivo.

\n\n

O prazo de 14 dias inicia-se no dia seguinte àquele em que o consumidor, ou um terceiro por si indicado (que não seja o transportador), adquire a posse física do(s) bem(ns).

\n\n

⏱ Atenção ao prazo: para que o prazo de livre resolução seja respeitado, basta que a sua comunicação seja enviada antes do termo dos 14 dias — não é necessário que a devolução chegue até essa data.

\n\n

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Como Exercer o Direito de Livre Resolução

\n\n

Para exercer o seu direito de livre resolução, deve comunicar-nos a sua decisão através de uma declaração inequívoca — por carta, e-mail ou formulário. Pode utilizar o modelo de formulário disponível abaixo, mas tal não é obrigatório.

\n\n

✉️ E-mail: info@estetoscopio.pt

📋 Formulário online: Formulário de livre resolução

📮 Carta registada: Rua Duarte Pacheco Pereira, 5A-B, 1400-139 Lisboa, Portugal

📞 Telefone: +351 213 019 207 — chamada para a rede fixa nacional

\n\n

Se submeter o pedido através do formulário online, receberá um aviso de receção por e-mail no prazo de 24 horas (dias úteis), ou instantaneamente caso esteja com sessão de cliente iniciada.

\n\n

\n\n \n

Efeitos da Livre Resolução

\n\n

Em caso de resolução do contrato, ser-lhe-ão reembolsados todos os pagamentos efectuados, incluindo os custos de entrega — com excepção de eventuais custos suplementares resultantes da escolha de uma modalidade de envio diferente da modalidade padrão por nós oferecida.

\n\n

O reembolso será efectuado sem demora injustificada e, em qualquer caso, no prazo máximo de 14 dias a contar da data em que formos informados da decisão de resolução. Utilizaremos o mesmo meio de pagamento usado na transacção inicial, salvo acordo expresso em contrário, sem que incorra em quaisquer custos adicionais.

\n\n

⚠️ Retenção do reembolso: podemos reter o reembolso até recebermos os bens devolvidos, ou até que apresente prova do envio, consoante o que ocorrer primeiro.

\n\n

Condições de devolução dos bens

\n\n

Os bens devem ser devolvidos no prazo máximo de 14 dias a contar da data em que nos informar da livre resolução. Os custos directos de devolução são da responsabilidade do consumidor.

\n\n

O consumidor é responsável pela depreciação dos bens que decorra de uma manipulação que exceda o necessário para verificar a sua natureza, características e funcionamento.

\n\n

\n\n \n

O Processo — Passo a Passo

\n\n

Inicie sessão na sua conta em www.estetoscopio.pt para receber uma cópia do pedido por e-mail (opcional mas recomendado)
Preencha o formulário de livre resolução ou envie uma declaração por e-mail para info@estetoscopio.pt
Receberá confirmação de receção do pedido no prazo de 24 horas (dias úteis)
Devolva os bens no prazo de 14 dias após a comunicação de resolução
O seu pedido será analisado e o reembolso processado no prazo de 14 dias após receção dos bens

\n\n

\n\n \n

Modelo de Formulário de Livre Resolução

\n\n

Pela presente, comunico à Restelo Vida, Cuidados de Saúde, Lda. — www.estetoscopio.pt — que pretendo a resolução do contrato de compra e venda relativo ao(s) bem(ns) abaixo identificado(s).

Nota: para receber uma cópia deste formulário por e-mail, inicie sessão antes de o submeter.

\n\n \n\n

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